Instructions on cancellation

 Consumers have a 14 days right to cancel.

 Instructions on cancellation

 Right to cancel

 You have the right to cancel this contract within 14 days without giving any reason.
 The cancellation period will expire after 14 days from the day on which you acquire, or
 a third party other than the carrier and indicated by you acquires, physical possession
 of the goods.

 To exercise the right to cancel, you must inform us (serge freije, Riesenfeldstraße 80,
 80809 München, Germany, sergefreije@flordeoro.eu, Phone: +491786568712 of your
 decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e
mail). You may use the attached model cancellation form, but it is not obligatory.
 You can also electronically fill in and submit the model cancellation form or any other
 clear statement on our website https://www.flordeoro.eu/apps/Return-Request. If you
 use this option, we will communicate to you an acknowledgement of receipt of such a
 cancellation on a durable medium (e.g. by e-mail) without delay.
 

To meet the cancellation deadline, it is sufficient for you to send your communication
 concerning your exercise of the right of cancel before the cancellation period has
 expired.

 Effects of cancellation 

If you cancel this contract, we will reimburse to you all payments received from you,
 including the costs of delivery (except for the supplementary costs arising if you chose
 a type of delivery other than delivery other than the least expensive type of standard
 delivery offered by us), without undue delay and in any event not later than 14 days
 from the day on which we are informed about your decision to withdraw from this
 contract. We will make the reimbursement using the same means of payment as you
 used for the initial transaction, unless you have expressly agreed otherwise; in any
 event, you will not incur any fees as a result of such reimbursement. We may withhold
 reimbursement until we have received the goods back or you have supplied evidence
 of having sent back the goods, whichever is the earliest.

 You shall send back the goods or hand them over to us, without undue delay and in
 any event not later than 14 days from the day on which you communicate your
 cancellation from this contract to us. The deadline is met if you send back the goods
 before the period of 14 days has expired. You will have to bear the direct cost of
returning the goods. You are only liable for any diminished value of the goods resulting
 from the handling other than what is necessary to establish the nature, characteristics
 and functioning of the goods.

 The right to cancel does not exist for the following contracts:

 Contracts for the supply of goods that are made to the consumer’s specifications,
 i.e. non- prefabricated goods made on the basis of an individual choice of or
 decision by the consumer or are clearly personalized.