Need Help ?

How do I know when my order will arrive?

You can track the status and location of your package here !

How do I know my payment is secure?

All of your personal and payment information is encrypted with SSL (Secure Socket Layer) technology. This encrypts your data so that bots and others that might be trying to read it can’t! You can tell it’s working by the padlock icon that appears at the top of your browser. For security reasons we do not keep any payment information on file.

When will my card be charged?

Your card will be charged as soon as we process your order. If you are paying with a credit card, the charge may take several days to appear on your statement. If we have any concerns about the payment information provided, we will contact you directly via email.

What if my order arrives damaged?

We do our best to ensure your items arrive to you in perfect condition! Our team goes over each and every piece before packing it to ensure you are getting what you were promised. Flor de Oro is not responsible for any damage that occurs as a result of the shipping process. In the unlikely event that your item(s) arrive damaged due to a manufacturing defect, please contact us immediately and send photos to sergefreije@flordeoro.eu

What if I decide I no longer want my order by the time it arrives?

Flor de Oro is not responsible for any charges associated with refused packages. The purchaser must accept the package and go through the return process as outlined in our return policy.

Does Flor de Oro offer international shipping?

Yes, we offer global shipping to most countries around the world. If you have any questions or concerns about our international shipping policy, please feel free to contact us for more information.

My package says it has been delivered, but it has not arrived yet, what do I do?

Don’t worry, sometimes the carrier prematurely marks packages as delivered before they have arrived at their destination, usually your package will arrive within 24 hours. If you still have not received your package after 24 hours, please reach out to Sergefreije@flordeoro.eu we will open a claim with the carrier. In the meantime, please check with your neighbors and around your mailbox to make sure the parcel hasn’t been misplaced.