Flor de Oro account holders can request selected complimentary atelier consultations, including Never Miss the Moment and Dressed for the Room. Browse the Atelier Experiences page, select the experience, and follow the booking instructions. Any appointment is subject to availability and confirmation.

Cancellations more than 7 days before your session date receive a full refund where applicable. Cancellations within 7 days receive a 50% refund. No-shows are not refunded. See our full Shipping & Returns policy for details.

Flor de Oro offers rewards on eligible activities and purchases. Visit our Rewards page to see the current benefits and how to join. Beevvy rewards, where available, are managed separately.

Once your order ships, you will receive tracking information by email. You can also check your shipment on our Track Your Order page. Personalized pieces may require additional preparation time before dispatch.

Checkout uses encrypted connections and the payment methods made available by our payment providers. For payment details and applicable privacy information, please review the secure checkout and our Privacy Policy.

Payment timing depends on the payment method you choose at checkout. Review the final payment details before placing your order; your payment provider may show the transaction at a different time.

If your jewelry arrives damaged or incorrect, please email sergefreije@flordeoro.eu with your order number and photos of the item and packaging. We will review the issue promptly and help arrange an appropriate solution. Your statutory consumer rights remain unaffected.

If you change your mind, consult our Return & Refund Policy for your cancellation rights, applicable exclusions, and return instructions. For personalized pieces or delivery problems, contact us so we can advise on the next steps.

We offer international delivery to selected destinations. Availability, applicable shipping rates, and the delivery options for your address are shown at checkout. For special delivery requests, please contact us.

First check your tracking details, delivery location, and whether the carrier left a notification. If the shipment is marked delivered but you cannot find it, contact us with your order number so we can investigate with the carrier. You do not need to assume the parcel will arrive later.